Our Services: Quality Management and Education
The Neighborhood Health Care Network’s quality programs are
focused on increasing patient access to primary health care and
improving the health status of underserved and vulnerable populations.
We do this by working to improve quality and service delivery, demonstrate
improved health care outcomes, document improvement accomplishments,
and share best practices among our membership.
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The Network has an impressive record of quality care and education.
In 2002, 95 percent of pediatric patients ages 18–36 months
were up to date with required immunizations. Over 90 percent of
adult female patients had cholesterol testing in accordance with
recommended protocols. Process and outcome improvements are designed
to cover the entire life cycle of our patients, as well as their
satisfaction with the care and services provided. Our annual patient
satisfaction survey has been conducted for seven years with all
member clinics, providing valuable longitudinal data. The 2003 survey
distributed at 39 sites in four languages found that 97 percent
of clinic patients indicated they would recommend their provider
to family and friends.
In 2003, the Network also developed common measures for clinical
outcomes, provided regulatory compliance training, and delivered
specialized quality expertise to member clinics for individual improvement
projects. Monthly Quality Forums for member clinic staff provide
a free source of education and professional interaction on timely
medical and clinic administration topics. Topics covered over the
past two years include best practices for blood lead level monitoring,
an update on trends in sexually transmitted disease rates in Minnesota,
and documenting and improving immunizations and well-child visits.
For more information on this business area, please contact:
Quality: betty.hanna@nhcn.org
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